Privacy Policy

1. Introduction 

This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit our website or inquire about or enroll in CIPD qualifications promoted by JOIN Solutions, delivered by e‑Careers, and awarded by CIPD (Chartered Institute of Personnel and Development). 

We are committed to protecting your personal data in accordance with: 

• Saudi Arabia Personal Data Protection Law (PDPL) 

• Applicable GCC data protection laws 

• UK General Data Protection Regulation (UK GDPR), where applicable 

2. Who We Are and Our Roles 

JOIN Solutions 

JOIN Solutions is the local reseller and enrollment partner in Saudi Arabia and the GCC. JOIN is responsible for marketing, lead management, enrollment support, payment processing, and local customer support. 

e‑Careers 

e‑Careers is a UK‑based course provider responsible for course delivery, learning platform access, tutors, assessments, and academic support. 

CIPD 

CIPD is a UK‑based professional awarding body responsible for qualification standards, learner registration, assessment oversight, and certification. 

Each party processes personal data only for purposes related to its specific role. 

3. Personal Data We Collect 

Data collected by JOIN Solutions: 

• Full name 

• Email address and phone number 

• Job title and employer name (for corporate enrollments) 

• Country and city of residence 

• Enrollment and payment information 

• HRDF/Hadaf‑related information (if applicable) 

• Website usage data, cookies, and analytics 

  
  

Data processed by e‑Careers: 

• Course progress and attendance 

• Assignment submissions and tutor feedback 

• Learning management system (LMS) activity 

• Academic communications 

Data processed by CIPD: 

• Learner registration details 

• Assessment and examination results 

• Certification and qualification records 

4. How We Use Your Personal Data 

Your personal data is used to: 

• Respond to inquiries and manage enrollments 

• Deliver courses and academic support 

• Process payments and invoices 

• Support HRDF/Hadaf applications (where applicable) 

• Register learners with CIPD and issue certifications 

• Send service‑related communications 

• Send marketing communications where consent has been given 

• Comply with legal and regulatory obligations 

5. Lawful Basis for Processing 

We process personal data based on one or more of the following legal bases: 

• Your consent 

• Performance of a contract 

• Compliance with legal obligations 

• Legitimate business interests, where permitted by law 

6. Data Sharing and International Transfers 

Your personal data may be shared between JOIN Solutions (Saudi Arabia/GCC) and e‑Careers and CIPD (United Kingdom). 

All international data transfers are conducted using legally compliant safeguards in accordance with Saudi PDPL and UK GDPR requirements. 

7. Cookies 

We use cookies to ensure proper website functionality and to improve user experience. These include: 

• Essential cookies 

• Analytics cookies 

• Marketing cookies (where consent is provided) 

You can manage your cookie preferences at any time through our cookie banner. 

8. Your Rights 

You have the right to: 

• Access your personal data 

• Correct inaccurate or incomplete data 

• Request deletion of your data (subject to legal obligations) 

• Withdraw consent for marketing communications 

• Object to certain types of processing 

Requests can be submitted by emailing info@join.sa. 

9. Data Security and Retention 

We apply appropriate technical and organizational security measures to protect your personal data. 

Personal data is retained only for as long as necessary to fulfill its purpose or to meet legal and regulatory requirements. 

10. Contact Information 

JOIN Solutions 

Riyadh, Saudi Arabia 

Email: info@join.sa